Alpine Institute of Information Technology

Grievance Redressal Committee (GRC)

Commitment to Student Well-being and Fairness

At Alpine Institute of Information Technology, affiliated with MRSPTU, we are dedicated to ensuring that all students, faculty, and staff are treated fairly and equitably. The Grievance Redressal Committee (GRC) is established to address any complaints or grievances related to academic, administrative, or personal matters, ensuring a timely, transparent, and impartial resolution.

Objectives of the Grievance Redressal Committee

✔ Timely Resolution: To address and resolve grievances of students, faculty, and staff in a fair and timely manner.
✔ Transparency: To provide a transparent and impartial platform for students and staff to voice their concerns.
✔ Prevention of Unfair Practices: To investigate complaints related to unfair practices in academics, administrative processes, and more.
✔ Confidentiality: To ensure that all grievances are addressed with strict confidentiality to protect the privacy and dignity of those involved.
✔ Awareness and Counseling: To conduct awareness programs and provide counseling to prevent grievances before they arise.

Committee Members

The Grievance Redressal Committee comprises members from various sections of the institution, ensuring fairness and transparency in the grievance handling process. Below is the list of committee members and their respective roles:

Member Name	Designation	Role & Responsibilities
Dr. Jatinder Kumar	Chairperson (Senior Faculty)	Oversees the committee's operations, ensures compliance with guidelines, and provides final decisions on grievances.
Sukhdeep Kaur	Faculty Member	Assists in investigating academic grievances and supports students and staff throughout the process.
Kamini	Administrative Officer	Manages the process for administrative grievances and ensures the confidentiality of the process.
Mehakpreet Kaur	Student Representative	Represents the student body in addressing student-related grievances and supports the resolution process.
Kirandeep Singh	Legal Advisor	Provides legal guidance to ensure adherence to institutional and legal frameworks in resolving grievances.
Jaspreet Kaur	External Member	Offers an unbiased perspective on the grievance and provides an impartial review.

How to File a Grievance?

If you have experienced any unfair practices or wish to report a grievance, we encourage you to use the following avenues:

📧 Email: alpineiit@gmail.com
📞 Contact Number: 97800-38099
🏢 In-Person: Visit the Grievance Redressal Committee office during working hours.
📝 Online Grievance Form: Anonymous submissions are also accepted.
Form Link: [Insert Link]

Legal Support and Reporting Portals

If you feel the grievance requires external attention, you may also file a complaint with the following government bodies and online platforms:

📌 UGC Grievance Portal: [Insert Link]
📌 AICTE Grievance Portal: [Insert Link]
📌 MRSPTU Grievance Redressal System: [Insert Link]

Guidelines and Policies

The Grievance Redressal Committee operates in full compliance with the following policies and guidelines:

📌 UGC Guidelines on Grievance Redressal: [Insert Link]
📌 AICTE Grievance Redressal Mechanism: [Insert Link]
📌 MRSPTU Grievance Redressal Policies: [Insert Link]

✅ Key Features of the Grievance Redressal System

✔ Transparent Process with accessible reporting methods and public updates on grievance status.
✔ Timely Action to ensure quick resolution within prescribed timeframes.
✔ Protection for Whistleblowers to safeguard against retaliation or victimization.
✔ Comprehensive Mechanism to address academic, administrative, or personal grievances.

We encourage students and staff to come forward with their concerns, and we ensure that every grievance is handled with the utmost care and professionalism. Your voice matters, and together, we aim to uphold the integrity of the institution.